This Shipping Policy was last updated August 22, 2017
Sales of packaging supplies via Updater.PrattLive.com are transacted, managed and fulfilled by Pratt Retail Specialties, LLC and PrattPlus.com in partnership with Updater.
Order characteristics such as size, weight and distance will determine the method for delivering your order. Orders will ship via courier, parcel services such as UPS and FedEx or motor freight. The freight method will be selected by Pratt Retail Specialties based on optimizing the fastest and least expensive method of delivering your order.
All freight and shipping costs are estimated at the time of your order with the exception of items that are sold with freight inclusive pricing. For individual items, kits or orders showing “Free Freight”, no freight or shipping charges will be applied. Any applicable freight charges will be charged when your order is placed. No additional freight charges will be applied after your order is placed and freight charges displayed at the time of order if applicable are considered final.
Free Shipping Policy
If your order is over $75, we'll ship it free anywhere in the contiguous USA! Talk about simple.
Don’t worry, we don't skimp on shipping. We ship your orders via UPS and several other premium carriers to provide you with the fastest and most reliable service available.
We Ship Fast!
SHIPPING RATES AND TIMES
- Orders received after 2pm local time will ship the next business day
- Please allow 1 – 5 days from the day of shipment for arrival of your order
Pratt Plus distribution centers shipping supplies via Updater.PrattLive.com will be closed to honor the following holidays during which time, orders will not be shipped:
- New Years Eve Day
- New Years Day
- Easter/Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve Day
- Christmas Day
TRACKING YOUR ORDER
Updater.PrattLive.com will assist you in tracking the progress of your order by providing a series of email communications confirming your order as well as notification your order has shipped.
An email notification will be sent to your email address to confirm your order within 24 hours of the order being placed. This email will contain the order details, payment details and estimated arrival time for your order. If the information you receive in the email is incorrect, please contact our customer service department immediately at 1-855-697-7288 or via email at firstname.lastname@example.org.
You will receive a second email once your order has shipped. For orders shipping via UPS or FedEx, you will also be provided a tracking number for the order. For orders sent via courier or common carrier, tracking information may be limited or unavailable. This email will contain the shipping information with the estimated date of delivery. For any additional questions related to your order, please contact our customer service department immediately at 1-855-697-7288 or via email at email@example.com.
Within your email notifications a link will be provided allowing you to access tracking information and details of your order. Please click this link at any time to review your order status. For any additional questions related to your order, please contact our customer service department immediately at 1-855-697-7288 or via email at firstname.lastname@example.org.
ORDERS OUTSIDE THE CONTINENTAL U.S.
Updater.PrattLive.com currently services the Continental United States. Online ordering and delivery are not currently available to residents of Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands.